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Shipping & Returns

At LifeBox, we want you to be satisfied with your purchase. If you are not satisfied with your LifeBox purchase, you may return new unopened items within 30 days of delivery for a full refund. 

You may returned opened products within 30 days for a refund as long as the package is returned complete, and without any physical damage.  Please be sure to REGISTER your new LifeBox product as soon as you receive it.

Items that are Not Refundable

  • Products without original packaging
  • Products that are damaged
  • Products purchased more than 30 days from date of return request

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund earlier. We'll notify you via email of your refund once we've received and processed the returned item.

If you are a customer with an account, to make a return, simply log in to your account by clicking “log in” or “my account” at the top of the page. Once logged in, go to “RMA”, the last tab under the “my account” heading on the left hand side of the page. The page will open to “RMA” where you can select Request New RMA. In the comments box, please write your reason for return. 

If you do not have an account, click the “contact” tab at the bottom of the page and write your name, order number, item number and reason for return in the blank box labeled “comments” on this page.

A customer service representative will contact you once this form is submitted and will provide you with a return authorization number for your records and for the return package. Returns will not be accepted without a return authorization number. 

Replacements & Exchanges

If you have a question or comment concerning a return or exchange, please login to your account and find the "Customer Service" tab under the menu on the bottom side of the page. Enter your comment, or choose from the drop down menu to inform of us your situation, and an LifeBox Customer Care representative will get back to you as soon as possible.

Return Shipping Labels

LifeBox will provide a return shipping labels for the following:

  • Incorrect products were shipped
  • Products received were damaged
  • Products received were defective

Freight costs for all other returns will be the responsibility of the purchaser.  LifeBox will not cover any international return shipping expenses, and all return shipping labels will need to be within the United States.

Packing & Sending Your Return

Returned products will not be accepted without a return authorization number. Please see our Return Policy above to find out how to obtain a return authorization number.

Once you receive your return authorization number;

  1. Pack the items along with the packing slip securely in a box.
  2. Affix a shipping label to the outside of the box.
  3. Label the outside of the box with your return authorization number ?RA#? and the number provided by the customer service representative.
  4. Drop the package off at any United States Post Office (USPS) shipping location.
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