Call Us: 888-211-9379 (Hours of Operation:9:00AM to 7:00PM PST)

Customer Service

Customer Service

Shipping & Delivery
At LifeBox, we're dedicated to delivering your purchase as quickly and affordably as possible. We offer a range of delivery options, so you can choose the shipping method that best meets your needs.
Privacy & Security
What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To administer a contest, promotion, survey or other site feature


; To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.


How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?

We do not use cookies.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

http://www.lifeboxcase.com
cs@lifeboxcase.com
Returns & Replacements
At LifeBox, we want you to be satisfied with your purchase. If you are not satisfied with your LifeBox purchase, you may return new unopened items within 30 days of delivery for a full refund.

You may returned opened products within 30 days for a refund as long as the package is returned complete, and without any physical damage.  Please be sure to REGISTER your new LifeBox product as soon as you receive it.

Items that are Not Refundable
  • Products without original packaging
  • Products that are damaged
  • Products purchased more than 30 days from date of return request
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund earlier. We'll notify you via email of your refund once we've received and processed the returned item.

If you are a customer with an account, to make a return, simply log in to your account by clicking “log in” or “my account” at the top of the page. Once logged in, go to “RMA”, the last tab under the “my account” heading on the left hand side of the page. The page will open to “RMA” where you can select Request New RMA. In the comments box, please write your reason for return.

If you do not have an account, click the “contact” tab at the bottom of the page and write your name, order number, item number and reason for return in the blank box labeled “comments” on this page.

A customer service representative will contact you once this form is submitted and will provide you with a return authorization number for your records and for the return package. Returns will not be accepted without a return authorization number.


Replacements & Exchanges

If you have a question or comment concerning a return or exchange, please login to your account and find the "Customer Service" tab under the menu on the bottom side of the page. Enter your comment, or choose from the drop down menu to inform of us your situation, and an LifeBox Customer Care representative will get back to you as soon as possible.


Return Shipping Labels

LifeBox will provide a return shipping labels for the following:
  • Incorrect products were shipped
  • Products received were damaged
  • Products received were defective
Freight costs for all other returns will be the responsibility of the purchaser.  LifeBox will not cover any international return shipping expenses, and all return shipping labels will need to be within the United States.

Packing & Sending Your Return

Returned products will not be accepted without a return authorization number. Please see our Return Policy above to find out how to obtain a return authorization number.

Once you receive your return authorization number;
  1. Pack the items along with the packing slip securely in a box.
  2. Affix a shipping label to the outside of the box.
  3. Label the outside of the box with your return authorization number ?RA#? and the number provided by the customer service representative.
  4. Drop the package off at any United States Post Office (USPS) shipping location.
Ordering
We welcome international and domestic orders, and we welcome all major credit cards as well as Paypal.
Payment, Pricing & Promotions
At LifeBox, we continuously try to offer the best value to our clients.  Promotional pricing is restricted to clients who purchase during a pormotional period. 
Viewing Orders
Once you have created your account, you can always login to access your previous orders, order status, or warranty information through our user dashboard.
Updating Account Information
If there are any changes to your information, please login to keep your information current.